Serving Metropolitan Washington, DC
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Returns

Life's too short to be unhappy...

We want you to be absolutely delighted with your purchase from The Garden Ladder!  If for some reason you are not happy, please contact us at jody@thegardenladder.com or (202) 369-0655, and we will do our best to make things right.

If for any reason you’re not satisfied with your purchase, you have 15 days to return it for a refund or replacement.

  • Item must be unused and in the same condition that you received it.
  • Item also must be in the original packaging.
  • A receipt or proof of purchase required.

How it works...

Contact us at jody@thegardenladder.com to obtain a Return Authorization (RA) and to make arrangements at our place of business so we can receive your return. Once we receive your returned item, we will refund your credit card*.  Any return delivery or shipping costs are your responsibility.

* Important Note: Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will not be eligible for refund. Delivery charges or any extra fees are not eligible for refund.